Help Center

You are free to call us with any questions you might have regarding your home standby generator, but first, maybe the answer to one of these Frequently Asked Questions will address your concern.

Can you service our Generac generator if you were not the original installer?

Unfortunately we do not service generators installed by other companies for various reasons.

What does a basic oil change include?

A basic oil change includes replacing oil with Generac recommended oil, Generac recommended oil filter. We also properly dispose of old oil and oil filter as required by the EPA. In most units the oil and oil filter need to be changed at 25 hours (check your owners manual for other details) of use and then 200 hours or 2 years do a full preventive maintenance service on you new Generac!

How long does an oil change take to perform?

After arriving, we are at your property for an average of 45 minutes to an hour changing fluids, cleaning, inspecting and testing the generator.

What is the importance of using a dealer?

A certified Generac service dealer will know how to work on your generator properly and be able to fix any problems with it. Proper generator maintenance requires more than just changing oil. Customers who choose to do oil changes themselves do not have the tools to test whether or not the generator is functioning as it should. Although Generac products are highly reliable, there are always potential problems with any piece of equipment, that can be easily repaired before you are caught off-guard. Companies who are not Certified Dealers do not have the precise knowledge or parts to repair your particular generator if it breaks, leaving you looking for another company and likely causing downtime. These companies use off-brand oil, filters and parts because they do not have access to Generac parts.

Why is there a yellow light on?

The yellow light is a service light that comes on at different service intervals based on time and hours and is only a reminder to have generator checked. The generator owner normally takes care of this. 

The screen says to check battery. Does it need to be replaced?

The battery does not need to be replaced normally. It only says Check Battery not low battery or replace battery.

To clear the screen hit enter. The screen will read, " Has item been checked? Hit enter for ok." Hit enter again and it should be cleared.  If you have problems with this, we can have one of our technicians call you!

These weren't what you are looking for? Call (757) 431-0123 or contact us at contact page!  Thank you!